Refund Policy

Effective Date: 01/29/26

Last updated: October 12, 2026

At Neubaum Electric, we are committed to providing professional, high-quality service. Because our work involves labor, time, and materials, the following refund terms apply.

 

Service Labor and Diagnostic Time

 

Completed, authorized labor and diagnostic time are not refunded for a change of mind. If you believe our work was not performed properly, contact us promptly so we can inspect it and address the concern. This policy does not limit remedies required by law.

Diagnostic service fees cover time spent troubleshooting and identifying issues. We are committed to addressing legitimate workmanship concerns.

 

Materials & Parts

 

Materials supplied by Neubaum Electric are quoted and approved before purchase. Returns of materials may be subject to supplier return policies, restocking fees, or non-returnable conditions. Refunds for materials, if applicable, will be adjusted accordingly.

Neubaum Electric is not responsible for manufacturer defects. Warranty claims for products may need to be handled directly with the manufacturer.

Before ordering special-order or nonreturnable materials, we will disclose the cost, return restrictions, and required deposit for your approval. The deposit is credited toward your invoice. If you cancel, we deduct only documented, unrecoverable costs of materials ordered with your approval, including any disclosed restocking or return-shipping charges. Any recovered amounts reduce what you owe, and the remaining deposit is refunded. Paid-for, nonreturnable materials will be made available to you. Applicable cancellation and refund rights remain unchanged.

 

Customer-Supplied Materials

 

Neubaum Electric is not responsible for the performance or compatibility of customer-supplied products. Customer-supplied product defects and incompatibility are separate from concerns about our installation workmanship. Any additional work needed because of a product issue requires an approved price before we proceed.

 

Cancellations

 

Cancellations made before service begins will not incur labor charges. Cancellations made less than 24 hours before a confirmed appointment are subject to a $50 cancellation fee, disclosed before booking. We may waive this fee at our discretion, including for emergencies. Any no-show or denied-access charge will be stated in the booking confirmation before you approve the appointment. Existing booking agreements remain unchanged.

 

Pre-existing Conditions and Code Upgrades

 

Our approved work does not include correcting unrelated pre-existing defects or concealed conditions unless listed in the estimate. We will explain newly discovered conditions and obtain approval before additional work. This does not exclude responsibility for damage caused by our work.

Any code upgrades required by safety standards are subject to the approved scope and pricing.